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Digital Roadmap Austria

The Digital Roadmap Austria is the Austrian strategy for efficient coordination of eGovernment agendas in Austria 

The first phase of the Digital Roadmap Austria enabled a consolidated picture to be created of the strategies, initiatives and projects that exist in Austria for the provision of electronic services and allowed a basis to be established for even more efficient coordination of eGovernment agendas in Austria. The Digital Roadmap Austria provides a schedule that enables the digital revolution taking place to be fully exploited in order to strengthen Austria's reputation as a leading location for business and innovation and to allow every citizen to participate in the digital world.

The Digital Roadmap formulates a total of 12 guiding principles and includes around 150 specific measures in 12 fields of action in order to ensure that Austria can benefit from digitization. The Roadmap brings together the activities of all ministries in a joint Federal Government strategy paper for the first time. With digitization changing our world at an unprecedented pace, the Digital Roadmap is also in a constant state of flux. It is a dynamic strategy paper that is continually adapted to the latest developments in digitization, thus reliably guiding us all towards the digital future.

Measures for the field "Politics and administration":

  • Introduce a comprehensive right to electronic communication between citizens and the administration
  • Extend the range of eGovernment services available in order to personalize and regionalize these services, e.g. at, further improvements to the Business Service Portal (, networking and automatic information exchange between the eGovernment services offered by the Federal Government, Länder and municipalities
  • Expand one-stop processes (everything in one place) and no-stop processes (application-free – no need to apply):
    • Application-free employee tax assessment: first tax credit in autumn 2017
    • Application-free extension of family allowance: proof of activity (e.g. for students) is automatically queried and entitlement is extended
    • Change of name and address: data only needs to be changed in one place. The other authorities are informed automatically
    • Establishment of an electronic one-stop shop for business startups (see Business section)
  • In future, citizens should be able to use the existing eID not just throughout the EU; it should also become an electronic identity document when it is assigned certain attributes (e.g. driving licence, youth pass, identity card etc.). A future administrative registration process will provide even greater security.
  • Data only once: information only needs to be reported to the authorities once. This means that documents such as proof of residence forms or birth certificates no longer need to be submitted to the authorities.
  • Accelerate electronic delivery and create a common display module for all electronic deliveries
  • Expand open data and open government data; provide further data sets from the authorities and incorporate important data records from the private sector
  • Accelerate open source by authorities
  • Position Austria as an international pioneer in eGovernment solutions and as a committed and reliable partner in the eGovernment context

 Further information