Information and Service Portals
The Digital HELP Portal and the Bussiness Service Portal a very useful service and information portals for citizens, companies and the administration itself
The Digital HELP Portal – HELP.gv.at
The first place to go for questions about public authorities is the HELP.gv.at portal. The multiple award-winning portal is not only the first place to go for private individuals, but also for anyone who wants to find out more about public administration in Austria. The HELP Portal is also a useful service point for administration.
The HELP.gv.at website has been offering online services according to the "one-stop-shop"principle since 2001 and continues to successively develop new services.
More than 10 million users access the comprehensive information in the digital HELP portal at HELP.gv.at. Each year, more than 40 million pages are accessed. If calculated in terms of a physical public administration location, this would amount to almost 400 service counters working in parallel on customer queries the entire year (24 hours a day, 7 days a week).
A helpful step towards eGovernment is to become a HELP partner. This free offer allows local communities, district authorities, magistrates and provincial governments to profit from the prior experiences and knowledge in eGovernment and gives them access to solutions that have been developed by experts.
The Business Service Portal
Whether it's "A” as in "Anmeldung von Mitarbeiterinnen bzw. Mitarbeitern” (registering employees) or "U“ as in "Unternehmensgründung” (starting a business), the business service portal (USP) offers comprehensive information from the public administration for entrepreneurs.
Since May 2012, the most important eGovernment applications of the federal government (e.g. FinanzOnline, the services of the social insurance, data processing register, e-invoicing to the federal government, etc.) can also be reached by registered businesses after just one identification step at the USP-portal.
By making use of the one-stop portal “usp.gv.at” authorities can place information relevant for companies in a targeted manner. The authorities are supported here by the joint editorial team of the “Wiener Zeitung” which checks each article at the USP for quality and then publishes it.
Moreover authorities with their own eGovernment applications can use the user and rights administration system of the business service portal (USP) for their own identification and authentication processes of companies or their employees. The applications are then available for companies by using their USP identification, both directly from the USP and also via the website of the authority (“partner portal login”).